A ticketing system is the most widely used communication medium that web hosting providers offer to their clients. It is usually part of the billing account and is the most effective way to fix a problem that takes a certain period of time to examine or that needs to be forwarded to an admin. Thus, all responses provided by either party will be stored in one location in case someone else needs to work on the given issue and the information in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which suggests that you will have to log in and out of at least 2 accounts to perform a particular operation or to get in touch with the company’s help desk team. If you wish to administer a couple of domains and each one of them is hosted in its very own account, you’ll have to use even more accounts simultaneously. Also, it might take substantial time for the provider to process your tickets.

Integrated Ticketing System in Website Hosting

In contrast with what you may find with numerous other hosting providers, the ticketing system that we are using with our Linux website hosting is part of the Hepsia Control Panel, which is included with all hosting accounts. You will not need to memorize several sign-on names and passwords, as you will be able to manage your tickets and the hosting account itself in a single location. So, in case you have a question or stumble upon an obstacle, you can touch base with our tech support team representatives immediately. Our system offers an intelligent search option. This suggests that even in case you have submitted a ton of tickets over the years, you will be able to find the one that you want in no time. Also, you can see knowledge base guides to tackling commonly met predicaments.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated servers, was created with the belief that you should be able to manage everything associated with your semi-dedicated account from a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a query or come across a difficulty, you can contact our help desk support team representatives right away without needing to go through a different admin dashboard. You can look through your files or check different account settings whilst submitting a new ticket or reading the reply to an old one. In case you’ve got multiple tickets and you would like to find a particular one, you can make use of the intelligent search option, which is available in the Help section. We’ll make sure you receive an answer in no more than 60 minutes regardless of the essence of your inquiry or issue.