A live chat is a real-time method of communication between a web hosting company's support crew and its clients. It is an efficient way to receive some info about the hosting services or get some issue resolved since you are talking to a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the smaller chance of errors any time you exchange information like usernames or domain names, the quicker response time because the communication is live plus the fact that you don't need to stay on the chat constantly - you're able to do something else while the representative examines the issue in question. In addition, you can connect with a live chat room from any computer that is connected to the Internet, avoiding the telephone costs that you'll need to pay in case you are calling to another country.

Live Chat Support in Website Hosting

Along with the phone and ticket support, our company provides live chat support too. You are able to contact us every day, including holidays and weekends, and we will give you more details about the Linux website hosting that we offer if you are not among our customers yet, or about general and billing questions when you already have an account. Although for solely technical issues you need to open a ticket to our technical support, as such issues need extra time to be dealt with, you can still get in touch with us on our live chat for some tech info. To give you an example, we're able to assist you to set up an email address in your e-mail client or troubleshoot numerous issues, saving you time and effort. Even if our phone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every single day, even on weekends and holidays. It is the best way to learn more about our semi-dedicated servers if you don't have an account yet or to get some issue resolved if you're a client and our customer care agents will help you promptly regardless of the time of the day you join the chat. In case you are unsure which plan is more appropriate for your sites, if you need a piece of advice whether you should acquire a certain upgrade and how to order it or in case you have troubles setting up an email account on your PC, you are able to contact us and we will supply you with the necessary information in a timely manner. Our live chat is online even after our phone lines go off for the day, which means that when you have an account with us, you can be certain that you will always find quick assistance with any kind of question or issue that comes up.