One-Hour Response Guarantee in Website Hosting
If you are using one of our Linux website hosting and you have a query or chance upon a certain challenge, you can get in touch with us 24x7x365 by submitting a client support ticket or by sending an e-mail and we guarantee that you will have an answer in no more than an hour. If the issue can be sorted out, we will do it before we get back to you, while if there is something that you have to do on your end, we’ll provide you with all the necessary details – what workable solutions to try, what settings to check, and so on. Typically, you’ll get an answer within 30 minutes max, which means that waiting around for hours and hours or even for more than a day to receive help is something impossible. Our 60-minute reply guarantee applies to any enquiry that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take advantage of our truly fast support service. You will receive an answer to any ticket submitted via the web hosting Control Panel or e-mail sent to our customer and tech support team in less than one hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes significantly less time to explore and troubleshoot a problem. We’ll provide you with more information in case the solution involves something that has to be done on your end. If you contact us during public holidays or weekends, the response time will be precisely the same and since our support team will be at your service 24x7, you will get swift assistance for virtually any general, billing or technical issue no matter what time of day or night it is.