Although this is not the most importantaspect to help you recognize a reliable website hosting supplier from a bad one and a reseller from a real provider, the option to call and talk to a live person is a sign that you aren't using the services of a one-person service provider and that you will be able to reach someone whenever you need assistance. The telephone support for hosting services may range from basic to dedicated, so the issues that can be resolved through a call vary depending on the specific service provider. In the general case, these issues are more basic and feature billing or first level technical issues since more difficult tasks usually require a support ticket where both you and the system administrators can follow the proceedings with a specific situation. Still, being able to phone call your supplier can save you a lot of time and efforts for the multitude of small things that will eventually appear at the time you manage your hosting account.

Phone Support in Website Hosting

We believe that having the option to communicate with a live agent is rather important, for that reason we have 3 support lines globally (Australia, USA and UK) and you will be able to reach us on the phone for 14 hours a day. In case you consider obtaining one of our Linux website hosting, for instance, you're able to call us and find out more about our solutions before placing your order in order to be sure that we match all system requirements for your web sites. After your purchase, you will be able to call us about all the sales or billing troubles you may experience, or get any kind of general or basic technical info you need. We have tried to find the balance between phone and ticket support, so for strictly technical issues you can use the ticketing system, that will help you keep track of the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs a day as a part of the support services for each semi-dedicated server plan that we supply. Due to the fact that some issues are more complex and time-consuming, you may need to open a ticket if you come across such a problem, still for any billing, general or minor technical issues you can always call us and we'll assist you immediately in order to save you the time you will need to spend on opening a support ticket. Even if you do not have an account yet, you'll be able to find out if you can host your sites on our innovative cloud platform or you are able to get any other general info about our semi-dedicated solutions. We now have local phone numbers in the USA, the UK and Australia along with an international number, therefore you will be able to call the one that is closer to your location.