Being able to communicate with your website hosting provider when you have any questions or encounter any problems is really important and how fast they will reply and react is often crucial, particularly if your site is business-oriented, as more downtime often means losing prospective customers. The support solutions are, in addition a way to identify actual providers from resellers. The second generally answer only to emails or support tickets and you'll need to wait for a whole day or longer to get an answer. If your problem needs a couple of responses, you will end up losing several days so as to get a basic problem fixed. Using the services of a legitimate and reputable website hosting supplier, you'll be in a position to get in touch with the support team at any time and receive a timely reply no matter what the issue or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Website Hosting

We acknowledge the significance of getting assistance promptly, that's why our website hosting services come with 24/7 support and several means of contact. If you don't have an account yet, you can give us a call or use our live chat and talk to a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up buying a service which you can't use effectively. If you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it needs further analysis. Unlike the vast majority of suppliers out there today, we reply to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services are available round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated servers that we offer come with 24/7 customer and technical support, therefore whatever the problem you experience, you are able to get in touch with us and we'll assist you at once. The guaranteed answer time for every e-mail or trouble ticket that you open through your Hepsia hosting Control Panel is only 1 hour; typically the reply time hardly ever is more than 20 minutes. In addition, we provide phone support with several local numbers internationally as well as a live chat, so you'll be able to get in touch with us and find more details about our solutions even if you don't have an account yet. We can assist you with any question or a difficulty you may have - payment methods, package features, e-mail configuration, web hosting account settings, and so on. If you use our services, you will never encounter an issue where you should wait for a day or two to get an issue resolved like you may need to do with a number of other suppliers.

24/7 Customer Support in VPS Servers

With our VPS hosting service, you will not ever need to wait for more than an hour to receive support for any type of problem that you may experience with the server or the software that comes pre-installed with it. We warrant this short reply time for all the support tickets that you open via your billing Control Panel or emails which you send to our tech support crew. We also have local phone numbers in a couple of countries around the globe plus a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the various methods of communication, so regardless what your question or problem is, there'll always be somebody to help you out without delay. In case you need help with third-party software, which you cannot set up or which gives you troubles, you're able to take full advantage of the Managed Services upgrade package that we offer for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive quick support in general, let alone if you operate a whole server, so every single dedicated server that we provide includes 24/7 support with one-hour response time guarantee whatever the situation. The service is free of cost for any issues with the server or the software that was installed from our administrators during the setup, which means that you're able to contact us as many times as you'd like, even during holidays. You can either open a support ticket from the billing section or you can send an e-mail, and the actual response time for either of these rarely surpasses thirty minutes as we have administrators available 24x7. If you require general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on as many as 3 different continents or you may employ our live chat service and speak to a representative online. For third-party software support, we offer a Managed Services upgrade, which you can add to your server plan from the billing Control Panel.