Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Time Guarantee

  • Every help request you submit to us will be responded to within maximum 60 minutes. If your ticket or email needs additional assistance from an administrator, we’ll forward it and leave a comment to let you know that your case is being examined. If you make use of our Optional Admin Services package, any of the tasks included there will be executed at a time that suits you.

  • Top quality support service
  • An Excellent Help Desk Support Service

  • We will be online for you round–the–clock to answer any inquiries that you may have regarding our Hosting Control Panel or any of the apps that we have preinstalled for your convenience on the server. If you also need assistance with server administration procedures, have a look at our Optional Admin Services package, which includes data backup space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Hosting Control Panel is preinstalled for every dedicated server. Among its functions is a very useful integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most of the instructional articles have video versions which demonstrate all the operations that you can carry out in a very illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each Hosting Control Panel section.